State Farm® Insurance Agent Dave Raml

"Worst place to get insurance. If you end up having an accident that's not even your fault and you submit a claim they cancel your insurance."

"Called to asked for a manger to call me back my binders git sent to the wrong department now I have forced insurance on me and no one has returned an upset customers call!! Great services!!!!!!"

"The staff is always efficient and friendly. I could probably get better rates by switching to another provider, but I get great customer service here, and that matters to me quite a bit."

"Very friendly and patient with questions."

"Absolutely the worst. The woman just screamed and wouldn't listen. Terrible"

"Devyn Vance gave us an awesome customer experience! He was very efficient in his communication & very fair in their price quotes. We made the switch. I highly recommend him for your insurance needs."

"Update: Dave promptly addressed the miscommunication and sincerely apologized for the oversight. He assured me that they would implement additional training to ensure their team asks more comprehensive questions in the future, providing better guidance for their customers. Dave's professionalism by taking full responsibility for both himself and his staff was great to see and makes me feel more confident as a customer. I have updated my rating from 1 star to 5 stars. -------------------------------------------------------------------------------------------- I was promptly transferred to the claims department, but unfortunately, the local office did not provide any guidance or assistance with filing a claim against the other party involved. After the claim was initiated, I attempted to follow up with Dave, but was unable to reach him directly. Instead, I encountered significant difficulties with one of the assistants, who was unhelpful and unprofessional in our interactions, frequently interrupting me. Despite requesting that Dave return my call, I only received a response from the claims department, not from him personally. While the issue seems to be progressing, I am disappointed that my agent has not been more responsive or supportive throughout this process."

"Had a deer/pick up collision 16 days ago in SD. Raml says he can’t do anything. We don’t know where the truck is. Have not been able to retrieve any personal possessions. It’s the most ridiculous situation I’ve ever encountered with a large company."

"I have been with State Farm for over 20 years. I only have good things to say about this agency. Never had a bad experience. They are busy but always make me feel like they have time for me. Very courteous people. Their office is new and very welcoming. I look forward to my annual account reviews because I get to see Dave and the rest of the staff. I would very highly recommend this agency. I could go on forever, but the bottom line is this agency is awesome and I will not be changing anytime soon. All the things I have that need insured is done with State Farm. Looking for a good honest insurance agent? Think they don't exist? Well, stop looking and call them and find out for yourself."

"The pricing here for someone having zero accident with clear driving record was $64 monthly vs. $99+ monthly for liability on a 20+ year vehicle @ Allstate! :)"

"Dave and his staff were very helpful during my recent hail claim! They made sure it was handled appropriately and stood behind me as a client. They monitored my claim through the system and communicated with me frequently, ensuring I understood the process and where my claim was at. I have two properties and multiple vehicles insured with Dave Raml and highly recommend them. Good pricing, great coverage and great customer service!"

"I thoroughly enjoy working with this State Farm agency in particular. Our homeowner's insurance and car insurance policies are both held with them, and I wholeheartedly suggest making use of their Drive Safe feature to effectively lower your car insurance premium. Moreover, I frequently collaborate with this agency as part of my profession when we serve shared clients. Devyn, in this office, consistently exhibits remarkable responsiveness and is quick in providing the information I request. I always recommend this agency to friends, family, & clients."

"I am so happy doing business with this office. They have the most amazing customer service. I don't have to call often, but when I have called in the past, I received immediate attention and results. Kristen rocks!"

"Friendly people. Very helpful whenever I needed anything. Kristen is awesome!"

"Very thorough but not necessary"

"Dave is very conversational and did an amazing job of helping us feel comfortable talking about our various coverages. He was very resonable in his pricing and saved us a lot of money on auto so we can consider other coverage in addition to our base needs. Thank you Dave!"

"Have had great experiences with the Dave Raml Agency in Rapid City. Great to work with and they are always happy to answer any of my questions."

"Great customer service! Dave and his staff are just wonderful to work with. Very thorough and conscientious of our needs."

"I highly recommend the State Farm, Dave Raml agency. Jessica and the team are very knowledgeable and were great to work with during my home buying process!! The rates are very good and I feel they have my back if I ever need to submit a claim."

"Jessica was very knowledgeable, helpful, followed up, and took great care of me and my needs! She is truly efficient and a ROCK STAR at her position!"

"Answered all questions clearly"

"Dave was very professional, had competitive rates, and I felt like he truly cared about what was best for my family!"

"Always excellent service from everyone!"

"Staff is outstanding in every way. Very professional, very customer oriented from receptionist to agent, very friendly."

"I've been with State Farm for over a decade and THEY are fabulous. This agent...not so much. They quoted me an additional policy incorrectly costing me several hundreds of dollars, and never apologized. Dave is not responsible to calls.Look elsewhere as you have many choices in who is your agent."